Getting Support at Whereby

Meetings can be tough. Meeting software shouldn’t be. Whether you're a new user trying to set up your own account or you were invited to a meeting and want to learn more, we've got you covered.

Types of Support

Note

At the moment we only offer Support in English. If you write in using your native language we'll use Google Translate to do our best to understand and resolve the issue!


Pro and Business customers have access to support through live chat and direct email. Use the question mark in the bottom left corner of any of your meeting rooms, or select the "Help" button on your dashboard.

Email

We aim to answer all e-mails within 2 business days, if not sooner! If you are on a paid plan such as Pro and Business, you can expect a faster response.

Here are a few things we recommend you include to help us answer your questions as thoroughly as possible:

  • The room name or URL of the meeting you experienced issues you would like us to investigate
  • The date, time, and timezone of the meeting
  • A screenshot (if applicable)

Live Chat

We aim to be online during the following hours:

  • Monday - Thursday: 10:00 CET - 18:00 CET (4:00 ET - 12:00 ET)
  • Friday: 10:00 CET - 14:00 CET (4:00 ET - 8:00 ET)

Support Center

We work hard every day to make sure you have the answers you need, whenever you need them. In the sidebar, you can search for what you need or browse by the categories we've put together. Feel like there is something missing in our Support Center? Contact us via the help button to let us know!

Phone Support

We don't currently offer technical support over the phone. In some cases, after we've exhausted our troubleshooting steps and info, we'll happily schedule a Whereby call to help get things sorted.

While You Wait