Getting Support at Whereby
Welcome to Whereby!
Meetings can be tough. Meeting software shouldn’t be. Whether you're a new user trying to set an own account or you were invited to a meeting and want to learn more, we've got you covered.
Types of Support
At the moment we only offer Support in English. If you write in using your native language we'll use Google Translate to do our best to understand and resolve the issue!
We work hard every day to make sure you have the answers you need, whenever you need them. In the sidebar, you can search for what you need or browse by the categories we've put together. Feel like there is something missing in our Support Center? Email us your request!
We aim to answer all e-mails within 2 business days, if not sooner! If you are on a paid plan such as Pro and Business, you can expect a faster response.
Here are a few things we recommend you include to help us answer your questions as thoroughly as possible:
- The room name or URL of the meeting you experienced issues you would like us to investigate
- The date, time, and timezone of the meeting
- A screenshot (if applicable)
Pro and Business customers have access to priority support through live chat and direct email using the question mark in the bottom left corner of any of your meeting rooms.
When you're learning new software, getting answers quickly is important. Now you can chat with our friendly support team right away, in real-time. We aim to be online from 10:00 CET - 19:00 CET (4:00 ET - 13:00 ET), Monday through Friday.
These hours are subject to availability and change as live chat is a new channel of support.
While logged into your Business or Pro account, just select the question mark in the corner of your room or dashboard and then we will come assist!
We don't currently offer technical support over the phone. In some cases after we've exhausted our troubleshooting steps and info, we'll happily schedule a Whereby call to help get things sorted.