Getting Support at Whereby
Meetings can be tough. Meeting software shouldn’t be. Whether you're a new user trying to set up your own account, or you were invited to a meeting and want to learn more, we've got you covered.
Types of Support
Note
- At the moment, we only offer Support in English. If you write in using your native language, we'll use Google Translate to do our best to understand and resolve the issue!
- We don't currently offer technical support over the phone, video, or live chat.
Pro and Business customers have access to priority support through direct email. Use the question mark in the bottom left corner of any of your meeting rooms, or select the "Help" button on your dashboard.
Support Center
We work hard every day to make sure you have the answers you need, whenever you need them. In the sidebar, you can search for what you need or browse by the categories we've put together. Feel like there is something missing in our Support Center? Contact us via the "Help" button to let us know!
Response times vary on plan type. For Business customers, we aim to provide answers to you within 48 working hours. For Pro customers, we aim to provide answers to you within 72 working hours. Free users will receive responses as time allows.
Here are a few things we recommend you include to help us answer your questions as thoroughly as possible:
- The room name or URL of the meeting you experienced issues with that you would like us to investigate
- The date, time, and timezone of the meeting
- Troubleshooting steps that were tried
- A screenshot (if applicable)