Running into issues?
Use one of the user guides below to help solve the issue
On this page you will find User Guides that allow you to troubleshoot what you're experiencing. Each guide has step-by-step instructions and pictures to help you get things working again!
If the issue that you're experiencing isn't listed, you can get in touch with our support team at firstname.lastname@example.org for more help.
- My Camera/Microphone isn't working
- I can't Create/Join a Room
- Network Requirements
- I'm experiencing problems after moving to Whereby
- Troubleshoot and resolve echoing in your room
- I'm having network/connection issues
- I'm only seeing a blank white page
- I'm using Firefox, but Whereby says my browser isn't supported
- My login code isn't arriving in my email, or isn't working
- I can't get 12 users in my Pro room
- I switched to the old experience and can't get the new one back
- I can't hear everyone in my meeting