I'm having trouble logging in
We use login codes instead of a traditional password login so we can ensure your Whereby account is as secure as possible. The login code is emailed to your account email, and is valid for 15 minutes after you request it.
My code isn't arriving in my email
The first thing to check in this situation is if the code was sent to your Spam folder. If your code doesn't arrive in your email or spam after 15 minutes, it usually means that the email is being filtered out by your email service. In this situation, we recommend whitelisting *@whereby.com and requesting a new code. Instructions for whitelisting can be found in the links below:
If you have a Gmail or Apple account you can use our Single Sign On feature!
My code isn't working
If your code isn't working, the first thing to try is manually typing the code in instead of copy-pasting it. In some cases a phantom space or character can be copied from the email, which can cause the code to show an error. Another possibility is that several codes were requested at once and caused the system to lock up. In this situation we recommend waiting 5 minutes before requesting a new code.
Sometimes browser cache can cause login conflicts. Try clearing your cache and cookies first and then logging in again and receiving a new code to do so. Instructions for clearing your cache and cookies can be found in the links below: