My Cam/Mic isn't working
By clicking on the Cam/Mic button in your room, you can select the microphone or camera that you'd like to use for your meeting. However, in some cases Whereby won't detect a cam or mic, or the device selection won't save. In these cases, there are a few things you can do get everything working again!
In this article
For some users, we've found that having another video conferencing program open like Skype or Google Hangouts can cause Whereby to be unable to access the cam/mic. If your cam/mic buttons are greyed out, it's possible that this is what's causing the problem.
In this case, the first thing to check on is if your browser is up to date. We support the two most recent versions of our supported browsers, so double check that there isn't an update for the one you're using! There are links below that walk you through updating your browser if you don't know how to:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge - This browser is updated automatically when you update Windows
If you are using an older operating system like Windows Vista or XP, these no longer have support from Microsoft or browser teams like the Chrome team; so they won't be able to run an up-to-date browser. We highly recommend you update your operating system to a more current version.
If your browser is up-to-date, it's possible that this is caused by a stale mic/cam permissions cookie, or possibly because of another application that's taking priority access over Whereby.
In this case we recommend clearing your cache and cookies for your entire browser and then restarting your computer. Sometimes a reset of your system environment will resolve these types of issues, so this is a "catch-all" solution before further investigation is required! Instructions for clearing your cache and cookies for our supported browsers are linked below:
If resetting the system environment doesn't solve the problems you can try the below items to resolve the issue!
Confirm the Mic/Cam settings for your operating system
MacOS 10.14 (Mojave)
In MacOS Mojave, Apple has introduced some system-level privacy controls for your mic and camera. These are great for privacy, but it is possible that your browser was mistakenly blocked from accessing your mic and cam. You can check on this and allow your browser to access your mic and cam from the Security & Privacy section in your System Preferences. To access these settings, do the following:
- Click on the apple in the top left > select System Preferences
- Click on the Security & Privacy section
- Click on Camera in the list of options, and tick the box next to your browser to allow access
- Repeat step 3 for your Microphone
- After doing this, restart your browser for the updates to take affect
MacOS 10.13 (High Sierra) and earlier
If you use an older version of MacOS, there are not system level controls for your camera, and instead MacOS will default to the settings on the application level. However if your mic selection isn't sticking, there is a system level control of your mic. You can access this by clicking on the Apple in the top left corner of the screen and selecting System Preferences. From here, click on Sound and then select the Input tab. This area will list all input devices that are available, and you can set the default as necessary.
In Windows 10, you're able to set a default Mic, but there are also system-level Camera permissions on what applications can access your camera. For either of these settings, the first thing to do is open up your system settings by clicking on the Start menu and selecting the Settings gear.
You can adjust the mic settings by typing "Mic" into the search bar and going to the Sound settings. Scroll down to Input and use the dropdown to select the proper input device
Camera permissions can be accessed by typing "Cam" into the search bar. These settings are under your general Privacy settings, but search is the easiest way to access them. From here, be sure that your browser has permission to access your camera.
Confirm the Mic/Cam settings for your browser
Mic and Cam defaults can be accessed in a number of ways in Chrome, but the easiest is to paste the following links into your URL bar:
From these areas, you can manage the default cam/mic for Chrome, and also whitelist or block websites from accessing your cam/mic! For the smoothest experience, you'll want to have Whereby listed under the Allow section.
In Firefox, you can also use a URL link to get to your privacy settings. Start by going to about:preferences#privacy, and then looking under the Permissions section. Here you can adjust which websites are allowed to use your camera, and you'll want to see Whereby listed as Allow.
To adjust which camera or microphone you're using in Firefox, you'll need to go into a Whereby room. From here, click on the icon that's just to the left of your URL bar, and you'll have a dropdown menu where you can select the camera you want to use.
In Opera you can get to settings by typing " settings" into your URL bar. From here, click on Websites in the left hand menu list. Then scroll down to the Microphone and Camera area, and use the dropdown menus to select the default devices. You can also adjust your permissions preferences and set up Exceptions as necessary.