Help Me Fix This
Table of Contents
Camera or Microphone are blocked
When Whereby first asks permission to access your camera and microphone, you may have chosen "Block" instead of "Allow" by mistake.
Desktop
In this case, please press the camera or padlock icon in the browser's address bar to undo the block, then press "Try Again." The icon looks slightly different on different browsers, but here are some examples:
If the above isn't successful, try the following:
- Disconnect and reconnect any external cameras or microphones
- Restart and then review your browser-level settings
- Review your computer's operating system permissions
- Read our tips here: My Camera and Microphone aren't working
Mobile
When permissions have been denied, you can tap the "Try Again" button and select to Allow.
If they are still blocked, the only way to reset them is to go in to the Settings app of your device and find the permissions to reset. Here are the general steps to do so:
- On your device, open the Settings app
Search for the application by its name
Toggle on the microphone and camera permissions
Loudspeaker issues
Most permissions-related speaker issues should be resolved by following the above steps for camera and microphone.
If you have continued speaker problems, consider the following:
- Try connecting or reconnecting any headphones or speaker devices you're attempting to use
- Review your computer's operating system permissions and sound settings
Connection issues
Many factors can contribute to poor network connection. Try the following to improve your experience:
- Enable low data mode by selecting the toggle provided
- Get closer to the router, or connect via ethernet cable
- Try restarting your WiFi router
- Close any apps, tabs, or devices accessing the internet that aren't required for the call
- If you have a VPN try disabling it and reconnecting to the room
Still having issues?
If you are still having trouble, or use our Embedded platform, see our Troubleshooting & Basics guide.