Support Changes for Free Customers

As a support team, we've heard hundreds of amazing user stories over time. Stories about connection and enjoyable video meetings. We love getting to be a part of this experience and want to be a great steward to them. 

This is a big part of creating a customer experience that is reflective of the Whereby product, easy and refreshing. Starting Spring 2022, we will be shifting away from using support@whereby.com for new support emails and moving our traffic to our help feature located in the dashboard.


Why?

Technology is powerful, and we want to use it the best way we can to support our customers. Interacting with our help feature and documentation can get you some quick help without you having to leave your account or meeting. 

Our messaging system will allow us to connect the conversation to your account and build a full story around your customer journey at Whereby. This also keeps conversations secure with our support team and allows us to quickly verify your account.

What if I can't log in?

There are a few options to try when getting into an error message upon login. Check out our Support article linked below for step-by-step instructions to access your account.

I'm having trouble logging in

What else is changing with Whereby Support?

Stay tuned for more content and articles in our Support Center as our feature sets grow. Our support team also takes a proactive approach to advocating for the best customer experience possible so we work closely with our product teams to make using Whereby a breeze. You'll also see an update and expansion to our support hours coming next year as well!

So we are working hard to get answers to you faster and ultimately - without you having to ask.