Why am I getting an Unsupported Browser error?

What browsers do you support?

We have a complete list of which browsers and devices we offer support for in our Supported Devices article, so if you aren't sure you can double check that you're using a supported browser there!

Discontinuing Support for Non-Chromium Edge

As of early 2020, The Microsoft Edge browser is based on Chromium, and will be the only version of Edge that will be supported with Whereby moving forward. Chromium is the same open source platform that other popular browsers like Chrome, Opera, Vivaldi, and others are based on. 

Discontinuing support for older versions of Edge will help us to focus on improving Whereby's reliability, quality, and feature set instead of supporting another browser family! Chromium Edge is supported on many different devices and operating systems as old as Windows 7, so update to the new experience here, https://www.microsoft.com/en-us/edge/, if Edge is your browser of choice.

I'm using a supported browser, but still getting an error

One possible reason you'd get an unsupported browser message in a supported browser is because JavaScript is disabled. Instructions for checking on this will vary depending on which browser you're using, so see instructions for each below:

Google Chrome and other Chromium Browsers

  1. On your computer, open Chrome.
  2. At the top right, click More > Settings.
  3. At the bottom, click Advanced.
  4. Under "Privacy and security," click Content settings.
  5. Click JavaScript.
  6. Turn on Allowed (recommended).

Safari

  1. Select Safari from the Apple/System bar at the top of the screen.
  2. From the drop-down menu, select Preferences.
  3. Select the Security icon/tab at the top of the window.
  4. Check the Enable JavaScript checkbox under the Web content category.
  5. Close the dialog box to save your changes.
  6. Finally, refresh your browser.

Firefox

  1. Open a new Firefox browser window or tab.
  2. Copy the following then paste it into the Firefox address bar: about:config
  3. Hit the Enter key.
  4. On the following page, click the button: "I'll be careful, I promise!"
  5. Find the javascript.enabled row under the Preference Name heading.
  6. Double-click anywhere within the javascript.enabled row to toggle the value from "False" to "True".
  7. Finally, refresh your browser.

If the instructions above don't work, it's possible that there's a setting in your configuration file that's causing this. See the instructions below to check on your configuration settings:

1
Open Firefox window and type " about:config" in your URL bar
2
Search for the flag " media.peerconnection.enabled"
3
Set the flag to  True by right clicking on selecting the Toggle option
4
Quit and re-open your browser. After doing this you should be able to view the Whereby homepage normally.

Still need help? Contact Us Contact Us