Add or Remove Add-ons

Who can use this guide?

  • Account Owners
  • All Plans

Add-ons bring extra functionality to your plan so you can have the features you need! Right now you can add Recording, and we plan to create more as times goes on. If you have a suggestion for an Add-on, let us know at support@whereby.com!


Add an Add-on to your Plan

Add During Registration

1
Start by signing up for an account if you don't have one here, https://whereby.com/user/signup
2
Select the Pro option
3
Select your billing frequency
4

Click the Add button next to the Add-on you want

5
Complete the rest of the billing procedure, and download the Recording Chrome Extension

Add When Upgrading from Free

1
Start by logging in to your Free account here, https://whereby.com/user/login
2
Click to the Subscription tab, and click the Upgrade option for Pro
3
Confirm your billing frequency (note that if you're on an annual plan you won't be able to downgrade to monthly since the plan is pre-paid)
4
Click the Add button next to the Add-on you want

5
Complete the rest of the billing procedure, and download the Recording Chrome Extension

Add to Existing Pro Account

1
Start by logging in to your Pro account here, https://whereby.com/user/login
2
Click to the Subscription tab and click Add for the Add-on you want

3
After selecting your Add-on, you'll be directed through the billing process where you can confirm the new payment and your details.
4
Complete the rest of the billing procedure, and download the Recording Chrome Extension

Remove an Add-on from your Plan

1
Log in to your account, and go to the Order Page and click "Continue." 
2

Select "Remove Recording." Making this change will trigger a new subscription to start. You will see an order summary including what today's charge will be, including a credit for any unused time of the add-on. 

3
Confirm billing information and complete transaction. 

Note

Currently, it is only possible to remove an add-on at the end of your billing cycle. If you wish to remove an add-on outside this period, please drop an email to support@whereby.com and we will take care of it for you!

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