Cancel Your Paid Plan

Who can use this guide?

Account Owners

Pro and Business Accounts

You can cancel a Whereby subscription at any time without penalty. Note that our paid plans are pre-paid for the full period of service. When you cancel your account you'll continue to have the paid features for the remainder of the period you've paid for. The process is the same for both the Annual and Monthly options. See below for details:

1
Log in to your account, and go to Subscription in the sidebar
2
Click the  Cancel subscription button at the bottom of your subscription details. 
3
This brings up a menu that reviews the changes to your account.
4
After confirming everything, you'll see the subscription listed as canceled with a date on when the changes will take effect.
1
Currently, canceling a paid plan is not possible from the iOS app. Please open Whereby in a Safari browser, and open the menu in the top right corner while logged in.

2
Click on Subscription.
3

Click the Cancel subscription button at the bottom of your subscription details

4
This brings up a menu that reviews the changes to your account.
5
After confirming everything, you'll see the subscription listed as canceled with a date on when the changes will take effect.
1
Click on the top right Menu while logged in to your account.

2
Click on Subscription.
3

Click the Cancel subscription button at the bottom of your subscription details

4
This brings up a menu that reviews the changes to your account.
5
After confirming everything, you'll see the subscription listed as canceled with a date on when the changes will take effect.

Note

If you are an Annual subscriber and you change to a monthly plan, you won't be charged on a monthly basis until your Next Billing Date. As you have prepaid for the year, your annual subscription will need to run out first before it updates to a monthly subscription.

Similarly, if you cancel an Annual plan, you will still have access to paid features through the pre-paid period from when you subscribed. This is shown as your Valid Until date. As your features will remain active, no automatic refunds will be issued when cancellation is submitted.

Quick Answers

What happens when I cancel my paid plan?

All of our paid plans are pre-paid for the period you select. So if you have a monthly plan and cancel it in the middle of the month, you'll still have paid features through the full period that you paid for. Then instead of renewing at your renewal date, you'll be downgraded to the Free plan.

Do you offer refunds when canceling a subscription?

Our team works hard to make sure you have a service that fits you well. We work with refund requests on a case-by-case basis. However, our standard policy is that all invoices older than 30 days will be deemed correct and ineligible for refund consideration. In instances where you have a change of mind or your account has automatically renewed, our policy is that we do not issue refunds. If you have usage on your account during the period you have requested a refund or credit, we will not be able to process either a full or partial refund. However, if you believe you have an extenuating circumstance we are happy to look into your account usage on a case by case basis.

What if I am on a Pro plan without a subdomain?

If you are on a personal Pro plan and own more than one room, the process will be the same for you until Step 3. From there you'll be prompted to select one room to keep on your account after it downgrades to the Free plan.