Upgrade to Pro

In this article

About the Pro plan

We built the Pro plan for individual professional users that need support to hold larger meetings with more participants. There are also more features like branding options to customize your room, and some enhancements to features that are already available in the Free plan.

If you want to share Pro features among your team, the Business plan may be a better option for you. This plan includes more user management features and a larger number of rooms you can own, so it's perfect for large organizations!

Pro Features

More Participants & Room Size Control

The Pro plan supports up to 12 participants in a room at a time, extending the 4 participant limit with Free. This is possible thanks to a central media server that handles the majority of the video/audio processing, which means less CPU and battery usage! This makes the Pro plan better suited for group calls, especially on mobile devices. You can still take advantage of the lightweight peer-to-peer mode in the Small Room thanks to Room Sizes as well!

The Small room can reliably support up to 4 people, and uses the same technology as the Free plan. The main reason for these restrictions is because the Small size is based on a peer-to-peer system, where all video and audio is sent directly between each of the participants. This can give very good quality in 1:1 calls, but does not scale to more than a few participants before quality can start to suffer (especially for more than 3 users in a room). This model is also more susceptible to quality issues from participants having a poor network connection or experiencing high latency with their internet. This situation can even affect the quality for everyone in the room. 

The Large room uses a different server infrastructure which routes videos through a global network of servers and is available in all Pro rooms. This makes it possible to support larger groups in a conversation - currently up to 12 - and also reduces the CPU load of encoding and decoding videos.  While both sizes still require an adequate internet connection, the Large room handles the bandwidth you use to send and receive video more efficiently once you add more people to the room. 

To find out how to switch to a Large room, check out instructions here.


Branding of rooms

The Pro plan gives you the ability to add branding to your room with a custom logo, background image, and Knock Page that welcomes people when the room is Locked. This is a great way to extend your brand if you're using Whereby to talk to customers! 

Enhanced Screen Sharing

Screen sharing is one of the most used features in Whereby. With Free accounts, the shared screen will replace your video feed. With Pro membership, people will see both your shared screen and your video, making for a more professional presentation! In addition to this, Pro screen sharing supports a resolution of up to 1080p, so you can be sure your guests will see your screen with clarity.

Additional Features

3 Upgraded Rooms per Account
Automatic Full-screen for Shared Screens
Widescreen Video

Billing Options

The Pro plan can be purchased on a monthly or annual basis, and is automatically billed by credit or debit card. The full term of your service is billed at the start of your billing period, so if you cancel before your period renews you'll still have access to the Pro features that you paid for. 

The monthly option is $9.99/month, and the annual option is $99.90/year

Upgrade to Whereby Pro

There are many places where you can upgrade your account to Pro, but the easiest way is as follows:

Start by logging in to your Whereby account from the Log in page.
Go to the Subscription page. Here you should see an Upgrade to Whereby Pro button.
Click the button to start the upgrade process. The first thing you need to do is to select the plan you want. Click Continue once you've made your selection. Not sure if you want to commit to a full year? Start with a month to month plan and upgrade to annual any time in the future
On the next screen enter your billing details. We require at least a billing email (where we send your invoices), and a Country Location for tax purposes. If you have additional details you want to add like a billing name or VAT number, click the Show optional fields button. Click Continue once you've set the details up.
Enter your credit card details for payment. We use Stripe for our payment processor, so we can accept Visa, Mastercard, and American Express. If you have a coupon code you can also enter it below your card information. Before hitting pay, you can review your order and billing details. Once you are ready to confirm your order, click Pay   
When your upgrade is confirmed, you will e a payment complete notification and receive a confirmation e-mail for the upgrade! Now you can enjoy all the benefits of Pro.
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