Policies

For any service you use for your business we know it's important to understand the fine print to make sure it's the right fit for you. Our full Terms of Service are available at  https://whereby.com/information/tos/ but a few highlights can be found here: 

In this article

Prohibited User Content

Nothing is more uncomfortable than NSFW content in your Whereby room during an important business meeting. So please, use Whereby for what it is intended for: a lightweight, easy to use way to collaborate with others without having to be limited to a geographical location. It's up to you to use Whereby appropriately and lawfully. If any of your content (including room names, display names, and profile pictures) falls within the list below, your subscription will be terminated. 

Prohibited User Content includes, without limitation, content which:

  • is offensive, such as User Content that engages in, endorses or promotes racism, bigotry, discrimination, hatred, harassment or physical harm of any kind against any group or individual;
  • displays or links to pornographic, sexually explicit or any other indecent material;
  • promotes or endorses false or misleading information or illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
  • promotes or endorses an illegal or unauthorized copy of another person's copyrighted work;
  • infringes on other’s trademarks, copyright or legal rights
  • contains restricted or password only access pages or hidden pages or images;
  • solicits passwords or personal data from other users; or
  • violates the rights of or harms or threatens the safety of other users or the Service.
  • shares Personal information about others, without their consent

GDPR and Data Accessibility

As of May 25, 2018, Whereby joined other services in becoming compliant under the General Data Protection Regulation legislation. Users are able to  export and delete their data from their Whereby profile page. Additionally all registered users have the ability to manage their e-mail content settings. While we are not considered a Data Processor under GDPR nor do we offer a Data Processing Agreement, our services are deemed compliant under the regulation. 

Cookies

Here's our up to date list of cookies you may run into while using Whereby:

Domain Name Description Type
whereby.com django_language Used to remember language setting of user in the Content Management System of Whereby First-party, persistent
whereby.com amplitude_idwhereby.com Usage and navigation events sent to Amplitude, Inc. (analytics provider and Data Processor for Whereby) First-party, persistent
whereby.com amplitude_id_sandboxwhereby.com Usage and navigation events under testing sent to Amplitude, Inc. (analytics provider and Data Processor for Whereby) First-party, persistent
whereby.com __stripe_mid Data collected by Whereby for our payment processor Stripe  First-party, persistent
whereby.com __stripe_sid Data collected by Whereby for our payment processor Stripe 
First-party, persistent
whereby.com _ga Google Universal Analytics - This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. Opt-out:  https://tools.google.com/dlpage/gaoptout First-party, persistent
whereby.com _gid Usage and navigation events sent to Amplitude (analytics provider) - expires after 24 hours. Opt-out:  https://tools.google.com/dlpage/gaoptout First-party, session-based
whereby.com _gat Google Universal Analytics - it is used to throttle the request rate - limiting the collection of data on high traffic sites. Expires after 1 minute. Opt-out:  https://tools.google.com/dlpage/gaoptout First-party, session-based
m.stripe.network nsr Data collected by our payment processor Stripe for fraud detection https://stripe.com/cookies-policy/legal Third-party, persistent


Cookies used on blog.whereby.com (not required to use the service):

Domain Name Description Type
blog.whereby.com crumb Used by our blog hosting provider  Squarespace to Prevents cross-site request forgery (CSRF). CSRF is an attack vector that tricks a browser into taking unwanted action in an application when someone’s logged in. First-party, session-based
blog.whereby.com ss_cid Used by our blog hosting provider  Squarespace to identify unique visitors and track a visitor’s sessions on a site for counting site visits First-party, persistent
blog.whereby.com ss_cvt Used by our blog hosting provider  Squarespace to identify unique visitors and track a visitor’s sessions on a site for counting site visits
First-party, session-based
blog.whereby.com ss_cvr Used by our blog hosting provider  Squarespace to identify unique visitors and track a visitor’s sessions on a site for counting site visits
First-party, persistent
blog.whereby.com ss_cvisit Used by our blog hosting provider  Squarespace to identify unique visitors and track a visitor’s sessions on a site for counting site visits
First-party, session-based
blog.whereby.com ss_cpvisit Used by our blog hosting provider  Squarespace to identify unique visitors and track a visitor’s sessions on a site for counting site visits
First-party, persistent
blog.whereby.com _atuvc Used by our provider  AddThis to  provide sharing buttons on the blog. AddThis collects information from visitors that does not directly identify an individual and is designed to identify the devices used by visitors. How to opt out Third-party,  persistent
blog.whereby.com _atuvs Used by our provider  AddThis to ensures that the updated counter is displayed to the user if a page is shared with the sharing buttons on the blog. How to opt out Third-party,  session-based
.addthis.com notice_preferences Used by our provider  AddThis to provide sharing buttons on the blog. How to opt out Third-party, persistent
.addthis.com notice_gdpr_prefs Used by our provider  AddThis to provide sharing buttons on the blog. How to opt out Third-party, persistent
.addthis.com uid Used by our provider  AddThis to provide sharing buttons on the blog. How to opt out Third-party,   persistent
.addthis.com oiud Used by our provider  AddThis to provide sharing buttons on the blog. How to opt out Third-party,   persistent
.addthis.com _gid Used by our provider  AddThis to measure analytics using Google Analytics on sharing buttons on the blog. How to opt out Third-party,  session-based
.addthis.com _ga Used by our provider  AddThis to measure analytics using Google Analytics on sharing buttons on the blog. How to opt out Third-party,  persistent
.addthis.com km_lv Used by our provider  AddThis to measure analytics using Kissmetrics on sharing buttons on the blog. How to opt out Third-party,   persistent
.addthis.com km_ai Used by our provider  AddThis to measure analytics using Kissmetrics on sharing buttons on the blog. How to opt out Third-party,   persistent
.addthis.com km_vs Used by our provider  AddThis to measure analytics using Kissmetrics on sharing buttons on the blog. How to opt out Third-party,   persistent
.addthis.com uvc Used by our provider  AddThis to count unique visitors when providing sharing buttons on the blog. How to opt out Third-party,   persistent
.addthis.com mus Used by our provider  AddThis to store profile status when providing sharing buttons on the blog. How to opt out Third-party,   persistent
.addthis.com loc Used by our provider  AddThis to detect visitor location when providing sharing buttons on the blog. How to opt out Third-party,   persistent
.facebook.com fr Used by Facebook to track users' Facebook ID. 
You can opt out of seeing online interest-based ads from Facebook and other participating companies through the  Digital Advertising Alliance in the US, the Digital Advertising Alliance of Canada in Canada, or the European Interactive Digital Advertising Alliance in Europe or through your mobile device settings.
Third-party,   persistent

Want to delete or block these guys? Pick your browser from the list below:

Safari (limited Whereby support): https://support.apple.com/kb/PH21411

Note

If you have been using Whereby for a long time, you may see cookies from services that are not listed above. Your browser may still contain old cookies that were set by us and our partners before the GDPR came into effect. These cookies are not sending data that is processed by us today, and if you are concerned about privacy, you can delete them one by one, or delete all the cookies for Whereby through your browser (please note: this will log you out of Whereby).

Fair Use

This policy governs use of all Whereby plans as listed on our pricing page, and is a supplement to our Terms of Service. In order to provide affordable video meetings to as many users as possible, we require users to comply with this policy to prevent excessive or abusive usage that may result in unreasonable costs for us as a company and/or service degradation for other users. We have prepared this Fair Use Policy ("Policy") as a guide for our users to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of our unlimited usage plans.

How can I use Whereby?

Whereby is intended for normal, legitimate business use. This means use for video meetings during business hours (in the room owner’s time zone).

What is considered “Fair use”?

We may benchmark usage patterns of customers on different plan types to understand what levels of usage are normal by typical customers on the plan, and may use this to identify Users or Customers who have abnormal usage patterns.

Whereby may determine that abnormal, unreasonable or impermissible usage is occurring, and may take appropriate steps, including suspension or termination of service, even if the number of minutes used is not excessive, when a customer's calling patterns during more than one month reflect excessive:

  • volume of meetings
  • visitors to a room
  • meeting lengths;
  • uninterrupted meeting recordings;
  • excessive recorded meeting length;
  • meetings outside of normal business hours;
  • other calling patterns indicative of an attempt to evade enforcement of this Fair Use Policy

Explicitly, “Large Size” meeting rooms may not be used for security monitoring or continuously running telepresence.

Consequences of breach

Unauthorized or excessive use beyond that normally experienced by business customers may result in immediate account or plan termination with no refund. 

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