Get Started with Whereby Business

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On-boarding your team to a new product is always a daunting task, so we created this guide to walk you through all the items you need to accomplish to ensure a smooth transition to using Whereby Business! The basic checklist is as follows:

  1. Setup your Whereby Business account and subdomain
  2. Add users to your organization

Setup your Whereby Business account and subdomain


To create a Business account for your team, go to and enter your business information. When all of your details are set, click Get started to choose your Business plan.


On this screen, select the plan that suits your business needs. We now offer a tiered flexible plan of Business plans along with a custom tier, depending on the number of rooms that you'll need for your team. This will allow you to purchase rooms in blocks of 10 units rather than by users and team rooms. All of these plans can be billed either on a monthly basis or an annual basis. Check out this article for full pricing details.


After selecting your plan, enter in the Billing Contact information. This is the information that will appear on your invoice, and also the email address where we'll send your invoices.


After you click Continue, you'll be taken to the screen where you can enter your Payment method. For all plans besides Enterprise, we can only accept payment by Credit or Debit Card. We use Stripe as our payment processor, so your card needs to be accepted by Stripe to work. After entering your card, review the information on the right and the proceed to click Pay.


The last step after completing your order is to set up your own Personal room. This will be your own private room separate from your Team rooms. Type in the name you want and click Create My Room.

After Creating your room you'll be taken to your Business Dashboard. From here you can add additional users, and set up Team rooms!

Team Rooms vs Personal Rooms

Team Rooms: can be used by anyone that's on your Business plan. Any users on your plan are able to enter theses rooms while they're Locked as well. Think of these rooms as meeting rooms in your office. They're a great place to hold internal "all-hands" meetings, or host outside guests. 

Personal Rooms: a private space for each individual user on your team. These rooms can only be controlled by the email that created them, so if you need to have a private meeting and don't want a team member joining by mistake a personal room is the way to go! Think of these rooms like your office, where you can shut out other team members if you need to focus or have a private discussion

Add Users to your Account

After setting up your new Business account, you can add the rest of your team so they can create their own personal rooms and access team rooms.


To add new users, go to your Dashboard and click on the Users link

Admins vs Users

Admins: Administrators added to the account will be able to add other users, adjust the branding for the account, and edit billing information as needed. All administrators will get their own personal room and be able to create team rooms. 

Users: Users will receive their own personal room and be able to create team rooms. They will be able to view all team rooms from their dashboard and enter team rooms as owners of the room. They will NOT be able to edit billing, users, or customization on the account. 

From this page you can see a list of users that are in your organization, as well as if they're an Admin or not. If you are an Admin, you can click on the Invite Users button to add more people


Clicking the button will bring up a pop up where you can enter one or more users to add. You can also use the Role dropdown menu to change their permissions. After clicking Send Invitations, the users will get an email in their inbox letting them know they've been invited, and they can complete the registration at the convenience. For detailed instructions on accepting a Business invitation, see our Accept an Invite to your Organization article.

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