Rebranding FAQ

I'm experiencing problems after moving to Whereby

While we've changed our name to Whereby, none of the technical makeup of software has changed but there could be other factors such as cam/mic permissions or security provisions that can cause problems in your Whereby room. For further instructions, please refer to the sub-section that relates to your issue below: 

If you cannot see yourself or you're unable to turn on your cam & mic:

Since whereby.com is a different top level domain than appear.in, it's likely that you'll need to re-allow cam & mic permissions the first time you join a meeting on whereby.com.  If you're still having problems after re-allowing, we have a great article in our Support Center that walks through checking and troubleshooting your mic and cam permissions here, My Cam/Mic isn't working

If you are not able to connect or cannot hear or see others in your room: 

Typically when these types of issues arise, they can relate to a poor network connection or other security provisions such as Firewalls, VPNs or Ad Blockers. Below is a list of the most common causes of any network connection related issue and their respective solutions!

  • Firewall: To use Whereby behind your firewall, a network administrator will need to adjust the settings on the firewall. For this to work, port 443 will need to be open to all TCP and UDP traffic. [Source]
  • VPN/ Proxy: Whitelist our domain whereby.com or disable the VPN/Proxy. [Source]
  • Network Content Filter: Disable
  • Anti-virus browser plug-ins: Disable
  • Ad blocker/tracker blockers: Disable

If you are still running into issues or if your issue is not listed: 

Send us an email with the symptoms and device info so we can provide some further steps on how to resolve this! 


Why are you changing your name?

We started with a very literal name of what our service did. Share a link and appear together. Today though we're more than just video meetings, and what's coming next is even better. So we wanted a new name to represent all that goodness. 

There was also often some confusion when you say all those nice things about us. Are we Appear? Appearin? Appear dot in? A pear? You get it. Oh and to be super honest...there was some trademark issues over the old name. And we would much rather spend out time building an awesome product for you than doing legal paperwork. 

What is happening to Rooms and Accounts?

We will automatically be transitioning all rooms and accounts to Whereby accounts. Your room names will stay the same, but now they will be accessible at a whereby.com address (https://whereby.com/roomname). All of your account details will stay the same, and you can continue to log in using the same email address.

Temporarily, both appear.in and whereby.com room links will be usable for accessing your rooms. However, the appear.in domain will no longer be usable for video meetings, and we will be fully transitioned to redirect over to the whereby.com domain by September 1st*.

UPDATE as of September 1st: All rooms will be automatically redirected to Whereby and appear.in rooms will no longer be accessible. 

When is this change happening?

As of July 25, 2019, all Norwegian accounts will be redirected to Whereby.com. *Due to a court mandate Norwegian based users will no longer be able to visit the appear.in in page as of August 25th

For the rest of the world, redirects will be set up from appear.in to whereby.com as of September 1st

Is anything else changing that I should know about?

Initially, only our domain will be changing. All of our plans, pricing, and even our design will stay the same. As time goes on, we will continue to adjust our brand to better fit our new name and goals, but our priority is still making video meetings easy and simple! 

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